Swiggy — money debited from account but order not placed

Address:

Ernakulam, Kerala, 683102

Money has been debited from my account more than 5 times while placing order using swiggy and what happens is that the order won't get confirmed at all so we start calling the customer executives and they tell all kind of lame excuses like they didn't recieve the payment at all and we have to place the order again and they tell that if money is debited it will come back to your account after some days but when i checked my pass book their is no money credited to my account. So they know that we won't be remembering this after several days and we don't have time to take this issue further to next level i am complaining because this issue has happened more than thrice to me and they haven't rectified this or provided my money back to me so i guess i need a resolution for the same.