Swiggy — my money was cut for canceling despite the fact the problem was with the restaurant

Address:

500027

I ordered food but it was taking lot of time to change status. When i called the delivery executive he said there was problem in the machine in the restaurant and the executive wasnt sure of the timing of delivery i canceled. But they falsely took money as cancelation fee. Upon asking the customer care said that it was taken because the food was prepared and they werent even listening to my concern and checking with the delivery executive or the restaurant. Please take action against them.