Swiggy — my order was cancelled by the application and i was charged with cancellation fee

Anand Panicker

from Ernakulam, Kerala

Address:

68203q

I had ordered via order#[protected] on monday 18th february at 10.30 pm from burger nest. The order comprising of an oreo shake and a butterscotch shake was cancelled by the company at 11.26 pm. This was done without my consent and even without contacting me. Along with the cancellation i was charged with an amount of rs 75 as cancellation fee.
This has been the poorest of service from the company. I demand that my money be returned in full and that my time be compensated by the company.

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Comments

Amaan Sana

from Hyderabad, Telangana

We have ordered mutton biryani from bahar cafe from panjagutta at 9pm.we have recieved only bones miryani.mutton pieces were not their.they have done fraud.do return my money or biryani.we are waiting.or else we will complaint it to higher authority.

Swiggy Customer Care's response, Feb 20, 2019

Verified Support

Hello Amaan, we're sorry for the unpleasant experience. Please share your order details via email at swiggysocial@swiggy.in so that we will look into this & assist you better.

Viral Cover

from Mumbai, Maharashtra

I order from Burger Kings and it's not delivered to me And delivery executive keep lying that order was delivered please refund this amount and I think it's swiggy scams
Order Id [protected]

Swiggy Customer Care's response, Feb 19, 2019

Verified Support

Hi Birendra! We are really sorry about the wait. The standard banking procedure for processing refunds is 5-7 business days. For further assistance, please send us an email to swiggysocial@swiggy.in and we will definitely help you out.

ank19

from Delhi, Delhi

My order was cancelled by the delivery boy and they charged me 45 rupees for that.This is totally unacceptable .I have already lost my precious time and why would i have to pay the money for cancelling the order by the delivery boy.These delivery boys make fool of peoples.The name of the delivery boy is Riyasat ali.