Swiggy — no delivery as promised

I have ordered food from swiggy at 11.29 p. M, i never got delivery for 1 hour though i got a message saying i will get in 40 mins. Order was confirmed and picked up but the delivery boy didn't come to the house location. He hasn't been properly communicating over the calls too. When i approached customer care, they told they couldn't contact delivery executive too and cancelled my order with refund in 5-7 days. This is seriously pathetic. I spent the money i had for this food and i have to sleep hungry because of these people. Please take action on them.