Swiggy — no delivery of food. forceful order cancellation plus only 50% order cost refund

Address:Pune, Maharashtra, 411046

A new trick from swiggy to loot customers.
This is what i experienced today. This can be a lesson for all swiggy customers.
You place an order with full online payment.

After some time, the delivery person (Kailash gaikwad - [protected] in my case) calls you claiming he reached to the address. The address he reached will be somewhere near @ your actual address.

At this time, its possible that this delivery man decidedly standing somewhere near @ your location but not at your address. You can see his location in the map that app shows for delivery progress. This is where the cheating plan starts.

Then you try helping him with your correct address, but he wont listen your address, instead he will keep saying he will contact swiggy then swiggy will call you for new address. After that swiggy will call him to provide with correct address.

You don't get call from swiggy, so you revisit swiggy app for checking possible help/support.

You only get options to chat or to call delivery person. You may ignore chat option as its too slow process, typing & all as compared to direct call. For calling again you have only one option available is to call delivery person.

If you call, again delivery person will not listen to the address but will claim that company want him to wait at the same place where he is till he get correct address from the company. You can request him to deliver the order by telling him correct address but that wont be listened.

In some time (15 min.in my case) your order will get cancelled. You will get sms for it. After that, you will be charged 50% of the order cost. So, will get 50% refund notification.

Then you go to chat where after understanding your case they will say...
-we are sorry. Can't help you. The order was cancelled by back-end team for wrong address or delay in delivery.

Here, you have no chance to claim that the address delivery man has got is wrong. You may have correct address noted in the app account. But delivery man will not accept it. And we have to accept that delivery man got wrong address as you cannot look into his app from your end. At least till the time delivery man deliver the order you have no chance to see into his app.

So, you are cheated easily. No order delivery, 50% order cost in company account. Delivery person get rs. 20/- for this cheating performance + the food that you ordered.

I did call back to the delivery man & recorded what he says. According to him, he was 1 km away from the address i told him, so he didn't come for delivery. His limit for delivery is of 10 kms.
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