Swiggy — non delivery of food after payment

Address:

110062

Dear sir,
I have ordered some foods through online through swiggy apss on 25th dec 18 @ 9.00pm.
My order no. Was [protected] & i was waiting for the delivery. After 40 min i got a call from the delivery boy & has was saying that he got an accident and foods are flopped on the road.
He was asking to replace the order through swiggy apps & mean time i got a call from the customer care guy & he replaced the order to me, it was [protected] @ 9.47pm.
I was waiting the delivery & called the delivery boy, he went to wrong address & unable to deliver the same on my registered address.
After several phone call he was unable to make the delivery to me & i have asked the customer care for cancel the order.
My order got cancelled @ 11.03pm.
I have lodged a complaint on 26th dec 18 on their customer care executive mr. K kalparanjan assured that i will get the refund rs. 448 within 24 hrs.
Unfortunately i have not received the refund amount as per agreed time & i again connected with customer care on 28th dec 18.
One of the customer care executive mr. K sudipta was saying that they cannot initiated the refund to my account.
After several time he was saying that they cannot provide the refund saying the apologies from their end.

I am requesting you to kindly take the necessary action against them & get my refund amount rs. 448 from their end.

Also give instruction to them do not give any wrong communication to customers.