Swiggy — non delivery of food item from swiggy

Address:

Pondicherry, Puducherry

I have ordered nutella brownie thick shake from thick shake factory around 8 54 pm today (11/05/2019) through swiggy. I waited for more than 2 hours and still not even delivery executive was assigned for picking up my order. I was trying to contact swiggy helpline through messages but they were not even responding. They were continuously closing my conversations with them without even asking me or responding to my queries. And finally around 10 : 45 they cancelled my order. It was a paid order and now i should wait 2-4 days for the amout to get refunded back in my account. They didn't even show the cirtsey to apologise or answer my queries. It was too late by then and cant even order from some other app or hotel at that time as everything was closed by that time. They said they were facing some technical issue. If they were facing something like that why did they accept my order in the first place. They should have shut down their site till it got resolved instead of making people wait like that. I have wasted my time money and still waiting for a proper response from the swiggy team. I am really disappointed with their behavior today.
We students depend upon delivery app like swiggy for food especially on weekends. I was really hungry when i ordered (Still very much hungry) because of their irresponsible behavior i cant even order from some other place now.
Pls i need compensation for the time i wasted behind this