Swiggy — not received the refund from swiggy for failed transaction

Address:

59/4 ITC building, 3rd floor Rajpur Road - Dehradun 248001, Dehradun, Uttarakhand, 248001

I ordered the food from SWIGGY on 01st OCT but due to connectivity issue the transaction got failed & I didn't received the order from SWIGGY but the balance got deducted from my account via Google pay UPI.

I raised to SWIGGY team & they said that your balance will get refund within 24-48 hours but yet not received, I have taken multiple follow-up with team & everytime they confirmed that we have initiated the payment request & same will get received within 24 hours.

I have given them multiple reminders on Swiggy Chat but not received the resolution.

Amount :- Rs 75/-
Date :- 1st Oct-19
Order from :- Swiggy
Outlet name :- Nazim Kathi Roll.
Payment mode :- GooglePay

I have chats details as well, attached the same for reference.

Please help against this harassment.