Swiggy — order: #[protected]

Address:

603211

I have placed an order: #[protected], on swiggy. The delivery man cancelled the order saying number unreachable even when i was talking to him. And on top of it charged rs.392.50 as cancellation fee which makes no sense. No proper explanation was provided by the customer care or the delivery person.
He said that i have pinned the wrong location and dragged an unwanted conversion, even while i was trying to explain the location, where he was not located in the first place. I am very sure as i sent my relative to collect from him from the location he lied to me on phone. He asked to me call and complain/cancel my order while i was talking to him, then cancelled order himself citing unreachable. It was not even a perishable food item (Dry fruits and packed sweets). On top he was not polite in his answers.

It clearly showed in the map that he was nowhere near the location of delivery when this happened. This is cheating and cheap.
I have made multiple deliveries to the same location through swiggy and this is my first bitter albeit un-digestible experience.