Swiggy — Order canceled without customer consent

I have placed an order in Swiggy for Rs5547 sweets and savory to be delivered to my moms address for an upcoming function.

I did not realise swiggy has cancelled the order without any instructions from me saying they were unable to reach me in my number.
I gave complete delivery address including landmark i seriously do not understand the need to call me as im the one who have ordered and paid in advance.

Now they are refusing to redeliver the product or the money citing their policy which is applicable oy if i cancel the order.