Swiggy — order cancelled by swiggy still no refund received

On 14th june i ordered from mcd via swiggy account and swiggy executive informed me that its food item is damaged and we are cancelling your order and will reorder on your behalf. Then second reorder food item was cancelled by swiggy rider.
I initiated call for my refund status which was done via paytm. He told me that its initiated from our end and will be updated in 24 hrs.

Today i got to know that money not yet initiated and swiggy executive told me that it was cash payment. Seriously!!

Already mailed to swiggy team with all attachments and proofs.

Till now one request number 5736831 provided to me and still i am fighting for my money.