Swiggy — order has been cancelled after 70 minutes

Address:

Six Mile, Kamrup Metropolitan, Assam, 781022

Dear sir,

This to inform you that yesterday i. E, 24th june 2019, i have placed an order from swiggy. But today i have experienced the worst delivery service. Order has been cancelled after 70 minutes. Because of delivery boy not able to locate prime location, i. E, critical care hospital and research institute, lokhara, in guwahati.

I have managed to talked to the delivery boy and the customer care during my busy schedule. I have also guided the delivery boy but no initiative has been taken. After taking so much of pain, my order has been cancelled by the customer care executive and promise me refund of the same. At the same time i have told the concern executive about that i am going to complain the same to the higher authority.

Sir, i have written this mail to let you know what kind of service has been offered to us in guwahati, since i am a old customer of swiggy.

Order details: your order #[protected] has been cancelled. We have initiated refund of rs 311.0 to your account and the same should reflect within 2-4 business days.

Please take necessary action so that, such kind of incident do not happen again.

Regards,
Nilanjan gogoi