Swiggy — ;order no.#[protected]; order dated 16-12020 what is reason to cancel my order.

Address:

Avanse Financial Services Limited 001 &002 Fulcrum Building, A wing, Sahar Road, Andheri (East) Mumbai 400099., Mumbai City, Maharashtra, 400099

The order was placed by order no. #[protected]. On contacting the delivery boy at 2.11pm we guided him about the location which was just 2min away. Post which the delivery boy durgesh kadam ([protected]) entered the premises which is fulcrum business center and cancels the order. Need reason when we contacted him why the call was not made on that number before cancelling the order. And ontop the utter # what swiggy does is the payment made through debit card states that refund amount will be half, on what basis. Swiggy eating the food ordered by customer and takes money from customer giving stupid reason.

On calling customer care (V shrinivas) who claims to give the solution was arguing that refund will be given in 4 to 7 working days and was detrimental to accept mistake made by swiggy.

If swiggy likes to eat customer's food and money swiggy should tell us upfront as we keep donating money atleast you guys should not fool customer by reaching their premises, eating their food and making customer pay the money...

No doubt why zomato is preferred over swiggy by customers... Trust me you guys just proved that its the worst of service given by you... Its not matter of 278 rupees but its about fooling customer which swiggy keeps doing..., better shut your business and sit at home as your customer service people are big pain and not solution provider.

Mind it i will take this issue to consumer court