[Resolved]  Swiggy — order not delivered despite heavy follow up

Address:

Pune, Maharashtra, 411038

Today, i placed one order with swiggy. After almost 45 minute, i received a call from swiggy saying that the delivery person met with accident & the food cannot be delivered. It was almost 1.45 pm & i was very hungry. The caller offered me to cancel the order. I told him that i don't want to cancel the order. I want my food. He assured me that he will place another order immediately & i will get food within half hour. After 20 minutes, nothing happened. So i started chatting with them. The representative was not very helpful or speedy. I told him that i don't want my order cancelled. But he was not ready to comply. He told me that as a compensation, he is refunding my order money. Lol. I told him that this is not done. I want my food or some compensation. He was not able to do anything. After wasting almost half hour on chat, i finally gave up & had to recused myself from important customer meeting to go & have lunch at 2.30 pm.
I think i should be properly compensated for this.