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Swiggy — order not delivered no proper response

On 26th jan 2019, i have ordered multiple items from meghana foods. Order number is [protected].
After some time i got message that order delivered, but not delivered, i contacted customer care and they told there is some technical issue and connected with delivery boy. He ased to share my location and i shared. After some time delivery boy mobile was switched off.
Again i contacted customer care, they simple told delivery boy mobile is switched off and will refund money.
This is worst experience, you people dont have backup plan for orders which were more than 2 hours.
I have not received any money back or nothing was done till date.
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Complaint Status


[Jan 29, 2019] Swiggy customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Ordered meal(thali) at Swiggy from Raj Darbar Dhaba, cannaught place, New Delhi. There were less items compared to what was mentioned in the menu. Paneer item and sweets was missing.

OmPrakash13's reply, Jan 27, 2019
I am attaching the details of my order no., delivery time etc.

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    Swiggy
    Customer Care Service
    Customer satisfaction rating
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    Swiggy Phone
    +91 80 6746 6791
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    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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