Swiggy — Purposely did not come to deliver

I had ordered for 2 family pack ice cream,
This delivery staff comes inside the locality and calls saying please come down i wont be able to deliver your order up i said whu he said security guy is not allowing i called up security guy he said i never stopped him to go he is lying the proof of call i have attached in screenshot

Later i call him again saying why he has not come to deliver yet he says i wont come up i[censored] need ur order come down very rudely he spoke again i have attached the screenshot for same he said cancel the order i[censored] cant come down ..

Than he waits down in my society for 1 hour and gets his customer care involved in this with a super plan to put the blame on me that i was not reachable for 1 hour so the order got cancelled where as i have attached all screenshots of my calls with delivery agent and customer call executives they wanted to charge me for this Cod order so they planned all this drama instead of asking the executive to go up and deliver the order they were cooking stories

The delivery staff was waiting for 1 hour but did not come up to deliver purposely so they can make stories

Attaching all proofs of calls done between me and delivery staff and support executive

Which rules out the story cooked by them sayinv i was not reachable for 1 hour so the order was cancelled