Swiggy — refund failure

Address:	SWIGGY BANGALORE, 560037
Website:	www.swiggy.com/bangalore

Dear sir,

I didn't received below refund amount from the below id from swiggy. Didn't get proper response from customer for last 2 months. Got reply from swiggy always system error. Transaction id and order id:- order id :- [protected] order id:-[protected] order id:- [protected] transaction id:[protected] is it possible to file a case against swiggy?

Regards
A. Jude