[Resolved] Swiggy — refund issue - not received the delivery - no full refund

Venkatesha R

from Chennai, Tamil Nadu

Address:

Bangalore, 560103

Order #[protected]

I have ordered rs476 amount and didnot got delivery. Delivery person called me and informed me that your order has been damaged you can contact customer care and reorder it and received the delivery damaged image on whatsup from him. I have contacted customer case, they told reorder is not possible and refund initiated and got only rs 179

+2 photos

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Dec 18, 2019

Complaint marked as Resolved

Verified Support

Nov 17, 2019

Swiggy Customer Care's response Hello Venkatesh, it hurts us to know that followed by a service lapse you had an unsatisfactory experience with our customer service team and only a partial amount of the original order value was refunded. We have taken a note of it and highlighted it further. The concerned team is working on it and will be soon in touch with you with a resolution. Thanks.