Swiggy — refund not given

Address:	Mumbai City, Maharashtra, 400057
Website:	swiggy.com swiggy app

I had placed an order [protected] on 24 march at 11.02am. The order was cancelled by swiggy after an hour and a replacement order was placed from their end with order id [protected]. After waiting for 1 and half hours, i called them ar 12.32pm and ask them to cancel my order and process my refund. (I had already paid for my order.) the standard delivery time was 53 minutes. I waited for 90 mins.
Upon trying to cancel i was asked to receive the order. As an apology, swiggy offered to process a refund as well.
Its been 11 days of complaining, i still havent got that refund.