Swiggy — refund not processed for order #[protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Order no: #[protected]
Date: july 27, 2019

I did the payment of rs 208 through paytm wallet (Wallet txn id: [protected] and order id for swiggy: [protected]). Money got deducted from paytm wallet but order was not placed. Still the payments screen was coming. Please find attached the screenshot for paytm wallet transaction.

So i did the payment again through netbanking for rs 208. This time the order was placed. Please find the screenshot for netbanking transaction attached.

I raised this to the customer care executive and he said that the money will be refunded to the paytm wallet in an hour but it did not happen.

Even after multiple follow-ups with the customer care executive over chat support, i have not received my refund of rs 208 in my paytm wallet.
And swiggy is blaming on paytm and vice versa but no one is refunding the amount.

The screenshot clearly says that payment has been done to swiggy hence it is the responsibility of swiggy to refund the amount.
Please refund the amount.