Swiggy — refund of my money for non delivered order

Address:

282002

Dear sir/mam, i have placed an order to swiggy on 3 june, payment was deducted from my account. When i asked to swiggy they told order was not placed. And when i ask to bnk customer care they told amount will return in 10 days. Now it is about more than 10 days completed but amount was not return to me and they closed my complaint with out resolution. Pls look into this matter. Hoping for speedy action.
Thanks in advance