Swiggy — refund related-unethical customer support behaviour
Bangalore North, Karnataka, India
ChChitra Ghosh on Jun 16, 2019
I had placed an order with SWIGGY on June 7th, order id being #[protected]. For the same order, a refund had been initiated due to some loopholes from the merchant's end and the CC executive said it would be credited in my account in 2-4 days.
I have not received any refund and whenever I contact the CC team they have no ethical value. I do not know how a company can tolerate such employees and no wonder it's because of some people who are not doing their work properly a company suffers.
1. When I ask the executive for the reference id for the refund, they share the date and time. I do not understand are these people sitting there are not well trained before they are allocated to serve the customers and are getting paid.
2. The CC executive do not have normal conduct and close the window without solving the query.
3. I have consulted my respective bank and they have said that no refund is initiated till date.
I urge whosoever working on this to go through all the thread of the conversation I had with the executive to visualise the kind of support those people are offering. I do not wish to highlight the name of those people.
There would be so many people investing their time and money to order food and wait patiently to enjoy a meal and suffer these kinds of results.
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