Swiggy — refund related-unethical customer support behaviour

4 Reviews
Bangalore North, Karnataka, India
 Chitra Ghosh on Jun 16, 2019
I had placed an order with SWIGGY on June 7th, order id being #[protected]. For the same order, a refund had been initiated due to some loopholes from the merchant's end and the CC executive said it would be credited in my account in 2-4 days.
I have not received any refund and whenever I contact the CC team they have no ethical value. I do not know how a company can tolerate such employees and no wonder it's because of some people who are not doing their work properly a company suffers.

1. When I ask the executive for the reference id for the refund, they share the date and time. I do not understand are these people sitting there are not well trained before they are allocated to serve the customers and are getting paid.
2. The CC executive do not have normal conduct and close the window without solving the query.
3. I have consulted my respective bank and they have said that no refund is initiated till date.
I urge whosoever working on this to go through all the thread of the conversation I had with the executive to visualise the kind of support those people are offering. I do not wish to highlight the name of those people.

There would be so many people investing their time and money to order food and wait patiently to enjoy a meal and suffer these kinds of results.
Complaint comments  3 Comments     Updated: Share0Tweet0


The most uncouth, uncivilized delivery executive I have ever seen in life . Argued and cussed at me! Please take action against such ruffians! I want him removed from the swiggyit delivery service as I found him to be utterly disrespectful, and rude and down right offensive.
Name : Pulak Chatterjee
Company: Swiggy
Location : Kolkata
Dwight delivered properly. This is first time happened. Hotel Mother's veg plaza haven't give food packets. So kindly requesting to refund my money back my order number:[protected].my contact number :[protected]
Worst experience ever had on online transactions. Money deducted but not get delivered the order the service is not satisfactory. I will suggest you to be better. I had first time ordered from your application but the service is not satisfactory. I remain with hunger because of your application.

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    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    Swiggy - refund related-unethical customer support behaviour