Swiggy — regarding late delivery

Order #[protected]

Time :9:15 pm

I have not received call from swiggy agent as soon as he called me its been late by one hour and cx care promise me to give me free delivery, but neither free delivery nor fund has been refunded...

I want to be assisted with free delivery and charges
My order was cancelled due to very late in delivery, order cancelled by swiggy and said that i will receive this order for free. But till date no refund is received and no free order received. Order #[protected] i have spoken to my bank also they said no money is credited in my account or any amount came from swiggy. So if you can help me to get my refund.