Swiggy — rude behaviour from kfc

Address:

560033

This is in reference to the order i placed yesterday via the swiggy platform. Order #[protected]. This order was placed to the nearest kfc for a pick up by a swiggy delivery boy. Order time - 7:23 pm. The swiggy delivery boy reached kfc at the right time, however, the kfc employees (In kammahalli main road) were unresponsive, rude and delayed the order for almost 30 min. They even refused to answer the call when i asked the swiggy delivery boy to pass the phone to one of them.

This is a really unprofessional behavior towards a customer and cannot be ignored, hence, i am raising this complaint.