[Resolved]  Swiggy — swiggy cheating customers. no refund on missing item.

Order no. [protected]

I ordered on the swiggy app from mcdonald's baga calangute in goa on dec 10, 2019 3:23pm for the amount of inr 1, 057. My payment was processed via paytm. I ordered multiple food items. The delivery boy missed bringing the mcveggie burger in the order. The first time i contacted the customer service, all they had to say was they will take the feedback and ensure it won’t happen again in the future. I was shocked by this response. I called up the customer care again and this time, customer rep from swiggy had the audacity to tell me to take this issue to the consumer court as according to swiggy’s compensation policy, missing items are not eligible for a refund!
This is sheer daylight robbery. They have outright refused to give me my money back for an item which was never even delivered to me! Swiggy has been cheating customers. Someone has to be held responsible. I have been back and forth on email with them for the last two day but no resolution so far
Was this information helpful?
No (0)
Yes (0)
Dec 13, 2019
Complaint marked as Resolved 
The refund was processed via Paytm
Complaint comments 

Comments

I have ordered strawberry cake from Swiggy on 12/12/2019. My order ID [protected] and Store name is "BAKE N CAKE", Cake is delivered in poor and pathetic condition. I have attached the image of the cake, it can easily explain that how Swiggy associates works on their orders.I want my Rs 200 that i spend on this order.

DG education's reply, Dec 12, 2019
Address of Bakery - BAKE N CAKE 4, Atta Market, Pocket F Sector-27 NOIDA UP 201301
Dear Mr. Gupta,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5044
    Pending
    0
    Resolved
    644
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information