[Resolved] Swiggy — swiggy cheating customers. no refund on missing item. | |
Order no. [protected] I ordered on the swiggy app from mcdonald's baga calangute in goa on dec 10, 2019 3:23pm for the amount of inr 1, 057. My payment was processed via paytm. I ordered multiple food items. The delivery boy missed bringing the mcveggie burger in the order. The first time i contacted the customer service, all they had to say was they will take the feedback and ensure it won’t happen again in the future. I was shocked by this response. I called up the customer care again and this time, customer rep from swiggy had the audacity to tell me to take this issue to the consumer court as according to swiggy’s compensation policy, missing items are not eligible for a refund! This is sheer daylight robbery. They have outright refused to give me my money back for an item which was never even delivered to me! Swiggy has been cheating customers. Someone has to be held responsible. I have been back and forth on email with them for the last two day but no resolution so far Was this information helpful? | |
Dec 13, 2019 Complaint marked as Resolved The refund was processed via Paytm | |
2 Comments | |
Comments
I have ordered strawberry cake from Swiggy on 12/12/2019. My order ID [protected] and Store name is "BAKE N CAKE", Cake is delivered in poor and pathetic condition. I have attached the image of the cake, it can easily explain that how Swiggy associates works on their orders.I want my Rs 200 that i spend on this order.
Reply
DG education's reply, Dec 12, 2019
Address of Bakery - BAKE N CAKE 4, Atta Market, Pocket F Sector-27 NOIDA UP 201301
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