[Resolved] Swiggy — SWIGGY - MONEY DEBITED but order was not processed and payment status incomplete

Sush098

from Powai, Maharashtra

Website:

Swiggy

I had made an order on swiggy website on 19 february at 10.30 pm and the money for my order got debited .The total amount was 360 ruppees and the food was not delivered saying the payment status incomplete but my banks says it's been successfully credited to beneficiary account .Please get me back my money .It's already been debited from my account .The order number is #[protected].

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Feb 19, 2021

Complaint marked as Resolved

Very quick resolution .I am truly impressed .I had contacted the swiggy support saying money has been debited and in a while I got a updated message in my active refunds column on my swiggy page and prompt message saying refund has been intiated and it will reflect within 2 hours and I got the money back instantly .Extremely good service. I had a similar experience with Zomato but such a horrible customer service.ZOMATO IS REALLY FAILING ON ITS CUSTOMER SERVICE .Keep it up swiggy .