Swiggy — swiggy not refunding 2 cancelled transaction amount (352+284=636 inr)

Address:

411060

Its been almost month but i am still waiting for my refund amount to be credited to my account. I have checked with bank also and they said they did not see any reversal amount to be initiated by swiggy for amount of 352 inr.

Would appreciate if anyone please let me know will ever get my refund amount or not.

If not do i need to file fraud for this kind of transaction? As it looks like fraud to me as how refund has not been processed yet.

My bank details from where transactions was done,

Payzapp (Hdfc card details): 4799 xxxx xxxx 1014
Transactions date : 07/12/2019
Amount: 352 inr
Time of transaction: 09:12 pm

Now there are 2 transaction lying on swiggy refund pipeline which needs to be refunded to me by any means be it same bank, or swiggy wallet or they ask me the bank details where they can credit the amount of refund.

Please below the refund details which i am waiting from swiggy side.

1st cancelled transaction details waiting refund :
Order #[protected]
December 7th 2019, 9:53 pm

2nd cancelled transaction details waiting refund :

Order # [protected]
December 22nd 2019, 8:85 pm

I am fed up of this follow on both side (Merchant or bank). "i will report such incident now to government it cell as online fraud for not refunding my amount though they cancelled the order and sent me fake notification about refund 1 month ago.

Please find the attached payzap reference mail that they did not receive any refund from swiggy for their reference.