Swiggy — swiggy - services

Address:

New Delhi, Delhi, 110018

Hi team,

I would like to inform you that today i have ordered food from grills and fries around 1.30 and order get delivered to me aftr 75 mins and there was spillage, tandoori chicken was dry, pizza was half cooked and infant one of the item was missing wich restraunt already asked me to take the refund.. I got stuck with ur chat team for 25 mins and no one could help to process the refund and on the other side the delivery guy wasn't able to find the way, i have explained him multiple times, still he couldn't. And then i spoke with swiggy agent over the phone, he promised me the full refund as the food was spilled, uncooked and missing.. I checked the app there was no refund request then i called swiggy again and that last rep refused to help infact unable to understand the issue and was saying that nobody has mentioned the refund in the documents.. Its not my fault.. I got stuck with u guys for 1 hr 30 mins and still6no help provided.. Is that how u treat ur customers??
Is this ur services??