Swiggy — took money and didn't deliver food

Address:	Bareilly, Uttar Pradesh
Website:	Swiggy.in

I ordered from on 11.08.2019 with order Id - [protected], and one of the item was missing. I complained to customer care about the same, but they told me that nothing could be done except a feedback. The call was soon transferred to one of the supervisor on my request. The Supervisor told me that “nothing could be done if you do not receive food for which you paid, we can only take your feedback”. She further said, in your case one of the item was missing, even though you get nothing after paying us, company cannot provide you your money back. We only entertain feedback. The company here took my money for food, and did not provided me the food which I paid for. It’s been 2 days and no official tried to contact even though I raised the issue on Social Media. The company is trying to cheat people by taking money and not providing goods which is food here.