[Resolved] Swiggy — transaction failure but money not refunded back even after 20 days

Bhaskar Thakuria

from Puranpur, Uttar Pradesh

Address:	28, MANIK NAGAR, ZOO ROAD, Kamrup Metropolitan, Assam, 781005
Website:	SWIGGY

I tried to place an order amounting to 455 inr on the 27th of september, 2019 through swiggy app twice. The transaction failed twice but the amount was debited both times from my account. I have tried contacting the merchant several times after that but every time they say the same thing that the money will get auto credited back to my account and that they never received the amount as the transaction failed twice. I even tried contacting the bank and they replied that the money is not reflecting at their end. It has been 20 days now and there is no sign of the refund although according to the merchant it should have taken place in 4 to 7 business days.

What should i do now? How will i get my money back? Please help me out of this predicament.

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Dec 30, 2019

Complaint marked as Resolved

Verified Support

Nov 29, 2019

Swiggy Customer Care's response Hey Bhaskar, we are disheartened to know of this. We do not intend to keep our customers waiting either for food or for refunds. Please let us address this in a better way by writing to [protected]@swiggy.in with your registered details & relevant order ID.