Swiggy — order cancel

Address:

Gurgaon, Haryana

Today around 12.30 pm i had order lunch from punjabi food inn after placed the order i called swiggy representative (Which i usually do) to bring some extra onion & sauce and also bring change of rs. 2000
I had tried 6-7 calls to representative but he didn't pick the call, after that i called customer care where i had explain that representative not picking up the calls as we want extra onion & sauce and to bring change of rs. 2000. There the customer service guy told me that he had raised the request from his side at that point of time i had clearly told i will not accept / took the order without onion & sauce (As this same incident happened to me before as well), than argument started and that point of time swiggy representative was there at my office gate with no onion & sauce and when i gave him rs. 2000 note, he told me to give the change. I asked the representative why he had not respond to my calls he replied "sorry sir my phone was on silent mode" than i asked him to bring the change of rs. 2000 which he clearly refused and the same customer care guy was me on the call he advise me "sir please give his rs. 2000 and rest amount will be refunded to your account" which make no sense, and he started arguing with me and he told me to cancel the order which i accepted. Then the representative gone away and swiggy charged me rs. 75 for cancellation fee and all this drama took placed inform of my office with 20 peoples around.
This whole drama not accepted from brand like swiggy. What happen at the end whole drama took placed inform of my office and colleagues and my lunch spoiled plus i had charge rs. 75
For cancellation.