Symphony Limited — damaged parts

Address:

FP12-TP50, Bodakdev, Off SG Highway, Ahmedabad-380054, India., Ahmedabad, Gujarat

Sudip Bose residing at Beleghata, Kolkata-700010 purchased one Diet 35T Symphony Aircooler on 16.06.2108 and on 10.06.2019 I complained vide regsitered KO[protected] as for a few days this product is not working. Your technician having mobile no.[protected] visited and after inspection of my aircooler, he told me the fan motor is damaged and new one will be replaced within two weeks moreover he told as this complain lodged within warranty period hence the parts will be replaced free of cost. After that he gave me another phone no. (Mob[protected] of his office manager for sending the invoice of my aircooler. But till now I have tried to communicate several times but they didn't respond even didn't know pick-up my call.

After that, I talked to customer care, of symphony aircooler and I have been assured it will be replaced very soon but till date no one tried to contact me in order to replace my product. Today while I contact again Customer Care, the Customer care executive told me that as per system, your 1st complain was resolved. My question is that how it is possible? when any technician visits, he has to fill up the customer acceptance form along with the signature of customer to ensure in respect of service he has been given on behalf of company . In this case, can you show me any kind of customer signature of that form?

In view of that, I shall request you to kindly resolve the aforesaid problem by replacing the damaged parts with a new one.

All the relevant documents are attached herewith for your ready reference.