Symphony Limited — pathetic service

shashi111

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560099

Hi,

I raised a service request for my cooler almost 2-3 weeks back for which I was told I'll be getting a call from technician, which I didn't receive. Later on the customer executives closed the ticket stating customer not reachable for which I don't think I got any calls from Symphony. Also even if that is correct as they say I should have received a message (all standard companies do that)

Anyways, they raised another ticket for which I got a call and I asked him to come on next day, 3April, 2019 as current was not there. He convinced he'll come next day, I took a leave on that day but he didn't turn up or received any call.

On 4April, I called to Symphony, They gave me so called ASP number([protected]) which was even worse.
1.They are not Symphony
2.They put me on hold for more than 15 minutes without any response
I called again and they were delegating my call to some other service center.
Symphony - 1ASP-2nd ASP which Symphony might not be aware of: dont you think its data leakage

Apart from that,
1.Customer care number [protected] is not reachable most of the time
2.'Symphony care' chatbot available on their website is too slow
3.Customer executives do not answer correct regarding service requests.

Again on 5thApril, I got phone number of Symphony branch head bangalore, whom I provided the details (ticket number) but nothing happened.

I doubt, even if I get the service before this summer ends (which is doubtful)how authentic it would be because you are outsourcing it to some other service provider the whereabouts of whom even you are not aware of.I should rather think on calling a local service provider at least whom I can catch hold of if something does not work properly.

Seeing the behavior of Symphony I feel even the CEO Mr Vijay Joshi wont be getting sevice .

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Symphony Limited customer support has been notified about the posted complaint.

Apr 06, 2019

Updated by shashi111 Another update : I tried calling customer care but number seems to be out of service most of the time.
I was lucky to connect after 2 hrs, and I was asked did you followup with the branch head(Bhanu prakash) whom I called before. This is not acceptable...useless...pathetic. i have an issue and I need to followup???
Can I get Mr. Vijay Joshi's number to confirm if this is the kind of service they boast of!!!

Apr 11, 2019

Updated by shashi111 Hi,

This is third time Iam writing mail and no result till date.

Got a call from your so called authorized service center ([protected]), saying the technician would be coming to my place probably on next Monday, yesterday they said by this Friday or Saturday(12, 13 April). So should I take a leave again for someone who didn't turn up last time. This is not acceptable. People laugh when I say I had taken a leave for Symphony service and ask me to change product itself.
Is this the standard followed by Symphony!

I had a talk with Mr Bhanu Prakash, Symphony head Bangalore and as usual no convincing response. He again asked me the complain number which I had provided him on 4th April .
Again called to customer care (rarely accessible) where had a talk with Shubham and on my insisting forwarded the call to Mr. Sonil(as Senior executive)[doubt both are not correct name]. They said they'll be adding reminder which has been done for last 3 weeks...with no result.

Iam convinced my cooler wont get serviced this summer and best case if it is serviced it will be quite pathetic as sensed with the conversation with Symphony people and their so called ASP.

Already almost 3 weeks are over.