Symphony Limited — Product not received

Address:

7-1-395/14 , Flat no 101 ,Sai Ram Plaza , Near Amogha college Sanjeeva Reddy Nagar

I am Vidya, purchased cooler from Symphony on 28th of March 2021.
But I didn't receive the product, while I am trying to call to customer care, they are not responding. I paid Rs 9991.00 through net banking . There is no option in symphony website to cancel the order.
Order #SYM[protected]

I want the company to refund my amount.

Thanks
vidya