[Resolved]  Symphony Limited — Symphony Air cooler Touch 110

Address:	641041
Website:	www.symphonylimited.com

I had purchased a Symphony Touch 110 air cooler on 11.03.17 from Bharat Electronics & Appliances, Coimbatore and the same was delivered on 12.03.17. At the inception itself I was disappointed since the louvers did not swing properly. They were stuck at a particular point and did not swing inspite of switching the horizontal and vertical swing. Moreover there was no proper cooling even though all suggested instructions were followed. Hence I booked a complaint on 14.03.17 vide complaint no is CB-CR-14C17006 and a service person named Kannan from Crystal Customer Care, Coimbatore came to my house on 18.03.17 to attend the issue. I was told by my wife that he didn't know how to rectify the issue hence he called some one else and got their advice and he removed the louvres from the air cooler and scrapped them a little and fitted it back and said that the problem has been rectified. Trusting his words my wife has handed over a copy of the bill to him. I came home at night and when I operated the air cooler the louvers did not open, close or swing normally the issue was even worse than before. When watched closely I found that one of the louver wing has been broken by the service person. Immediately I called Crystal Customer Care as well as Kannan sales person and questioned about the damage to the air cooler. They admitted their mistake and assured to replace the louvers. I have also booked another complaint on 18.03.2017 at 9.15 and my complaint no is CB-CR-14F17007. After several days a service person came and changed the 1st louver but the same did not match with the original one and there was a big gap between the 1st and 2nd lover giving way for dust to enter the cooler, hence the service person asked to to use the air cooler and that he will order the original louver and replace it within few days. Thereafter only in the mid of June 2017 he came and replaced the 1st louver and said that it works perfectly. Since summer has come to an end I didnt use the cooler for a month, and it was a bit hot during this week hence I used the air cooler but to my surprise again I am facing the same old problem. The louvers are stuck at a particular point and do not swing, I tried switching off and on the cooler several times but the it does not swing. I am totally disappointed by purchasing this product and the service approach of the so called reputed company. I have lost my patience and if the issue has not been resolved immediately and permanently I will have to initiate necessary legal action against all concerned for selling a defective product. Hope the company takes initiatives to resolve the issue, if not to replace the product immediately.

My contact details are as follows:

Antony George Gonsalves,
Advocate,
Coimbatore.
Mob - [protected].

The product is Symphony Touch 110, it was purchased on 11.03.2017, the serial no is[protected].
Today I have booked a complaint and the complaint number is CB-CR-12G17002