Symphony Limited — symphony diet 50i pump not working and no customer support available

exceptrohit

from Delhi, Delhi

Address:	Allahabad, Uttar Pradesh, 211015
Website:	www.symphonylimited.com

Symphony diet 50i cooler
serial no[protected]

I had requested for a warranty service for the cooler Symphony diet 50i on 17/09/18 (service request no. - AL[protected]). Somebody from symphony had called me and a technician was scheduled to come within few days. I had tried calling him back and also the customer care helpline([protected]) but no one has answered the call.The customer care helpline is so poor, i have tried calling them several times but it keeps saying all executives are busy attending other calls for hours. Also the Symphony website is not working, gives Runtime error.

Problem details - The pump does not seem to work, the problem has been there for few months. The water level does not decrease for many days.

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Symphony Limited customer support has been notified about the posted complaint.

Sep 29, 2018

Updated by exceptrohit Forgot to mention that i received a message saying service request was cancelled because customer was not available on technician visit which is completely false. After the first call, nobody has contacted me about progress. Any the customer care helpline is useless. (They dont pick up calls).