Symphony Limited — symphony limited at 3:30 am all of the sudden cooler and its, parts fell on the floor near to my mothers leg

Address:	New Delhi, Delhi, 110065
Website:	www.symphonylimited.com

I have purchased Symphony Cloud Wall Mounted Air Cooler[protected] from Urban Electricals at 824/1/3/C, 1st Floor, Sukhdev Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003 on 8th June 2018

From the first day I am facing alternate problems in this cooler, I contacted the dealer several times for every single issue and he said that he will send the symphony customer technician to solve the issue. Every time it takes 10-12 days to resolve the problem and fixed it.

It was my impression and thought that sometimes it happens with electronic products and I also understand always try to give a fair chance to company to resolve the issues. Despite of so many issues with brand new product I never asked any kind of replacement or refund. I feel very disappointed with worst cooling performance and the quality of product but somehow i needed that why i always convinced with dealer.

Today, I am very frustrated because my 60 year old mother & sister were sleeping in the same room where cooler was installed and I am shocked and surprise at 3:30am all of the sudden cooler and its parts fell on the floor near to my mother’s leg, it was most shocking for me, Thanks to God no one was hurt in the accident.

It’s been a horrible experience since the day i bought such a useless air cooler from the symphony. It was my mistake that I believe on the brand name because I have believed symphony such a brand.

I feel very disappointed with worst cooling performance and this unforgettable shocking incidence of today. Today I am not going to raise any complaint to my dealer as well customer care center because now servicing or replacement is just not acceptable anymore.

Now it’s high time and this is utterly outrageous and completely unacceptable. I am very disappointed with what happened and ask you to please take back your product and refund me my money on immediate basis.

Look forward to your earliest action on the above

Regards

Veeru Sahani