[Resolved] Symphony Limited — Symphony touch 80- water dripping out

Anil Tewani

from Darbhanga, Bihar

Address:

Jaipur, Rajasthan, 302020

I bought Symphony cooler Touch 80 on 23rd April 2017. And since then it has been a nightmare. Water is dripping out of cooler. We registered complaints # JP-ST-22F17004. Service officer has visited twice. First time he said this is defective peice and all the 6000 pieces company produces have same issue. Second time he said cooling Pads needs to be changed but the we don't have new cooling pads available. I mean this is reduculas, in two months time new coolers cooling pad are not good any more, reason which is given by service officer is because of floride water, I have Usha cooler which is working great from past 1 year. And Symphony cooler can not work in same house because of issues with water. And on top of it there are no new cooling pads available. If that is the case then you should issue warning of minimum water standards required.

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Aug 24, 2017

Complaint marked as Resolved

Symphony Limited customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

Symphony Limited Customer Care's response Hello Anil,
Thank you for sharing the complaint number with us.
Our team will get in touch with you soon & help you solve the problem
Assuring you our best attention, always.
Symphony Customer care

Verified Support

Jul 19, 2017

Symphony Limited Customer Care's response Dear Anil,
We are happy to affirm that the concerned issue has been resolved successfully to your satisfaction. We would like to take this opportunity to assure you that we are always at your service & would love to assist again, if required.
Assuring you our best attention, always.
Symphony Customer care