[Resolved]  Symphony Limited — Touch 110 cooler not working, faulty product delivered.

Address:	380054
Website:	www.symphonylimited.com

Hello,

I have raised two requests till date.

Request # ind-ad-4d17001
Request # nd-vh-11d17001

I purchased this cooler, touch 110 on 1st april, 2017 for rs. 16000 and since than not able to use it. the swing was not working.

No one came for 1st request and i received a message on 9th april, 2017 at 04:38pm stating,
'dear customer, we have found that air cooler is working fine. we cannot process your request. symphony.'

How can someone close the request without even visiting/checking the cooler as no one came to my house.

However, yesterday (on 10th april) an engineer, (bijender yadav, mobile # 706501*) visited and found that the cooler, touch 110 was not functioning.

He cut the vents / louvers so that the swing can work. he said this is a new model and we've started receiving feedback/complaints about it. now symphony will work on these issues to make sure this will not happen with another new models. i ask for money back or replacement but he denied that symphony don't replace or refund.

I understand that warranty is to resolve any ongoing issue or any fault. but cutting the louvers/body of a cooler, ruins the looks and i didn't pay for researching on symphony cooler's technical faults. they should not sell faluty products to there customers at first place.

Today i made a third attempt to contact symphony and i'm waiting for a positive response.

Kindly help me.

Regards,
Gaurav kadian