Symphony Limited — unethical behavior and bad service

Address:

Mumbai City, Maharashtra, 410012

Unethical behavior and bad service

I have purchased air cooler from you company in 2017. Whose warrant is out. I was facing an issue in the Cooler of high noise.

For which I gave complaint to you are customer care. Your person came and changed some water motor I think and took an amount of 1300rs from me. He told it has a warranty of one month if there is any issue then let me know.

He also told me to change the water in it and you can start using my cooler. After he went, I changed water and started. Sound issue got resolved but sand water was getting pushed from airlet. Now he is saying I need to give more money then only he will come and repair it.

I informed your customer care. They told they can't do anything. You have to follow what company person says.

Let me is this you company giving customer service???

This is leading to bad customer satisfaction. In future such incident will let to decrease of your company reputation.

I also work for a big and reputed company which has best customer service. Your company, I won't recommend also by mistakenly.

Please let me know what is your action plan. Also I want my cooler to repaired without any extra amount. If not I may need to go to next level if escalation.

regards,
Radha Chandran
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