Syndicate Bank — Refund not received in my account

Address:	483501
Website:	www.syndicatebank.in/english/home.aspx

Dear Sir/Madam,
Greetings!

I booked flight tickets to and fro (two way) for Delhi to Bangkok using Syndicate bank Internet services. And then I canceled those tickets. I would like to inform that JET AIRWAYS has reversed the charge against the canceled booking and a refund of INR 20319.00 is processed back to my account on 10th February 2017. The refund reference number ARN- 30000170426355203914108.

ARN is a unique number which is generated when a transaction is being processed on the basis of which the card holder can liaise with the bank.

Whenever a refund is processed, an ARN Number gets generated. The generation of the ARN number is an indication that the refund has gone through successfully and that we have got debited for the transaction.

Account holder- ASHISH MAHESHWARI
ACCOUNT NUMBER- [protected]
CUSTOMER ID[protected]
BRANCH- Main Branch, KATNI (MADHYAPRADESH)
Ticket booked on[protected]
Cheque number[protected]
Ticket cost- Rs.24, 859.00

Ticket canceled on[protected]

I have already made an inquiry and asked to launch complain at the branch office. However, they are unable to help me. And the only answer I received that they cannot do anything now. I am very upset with such a lame response. It shows how irresponsible your employees are to take care of customers grievances. Kindly look into the matter. And try to arrange my refund back to my account. It's going to be 2 months now. I will not tolerate such behavior in future. Kindly do the needful and I would probably stop using services from Syndicate bank.

Hoping to hear soon.

With regards,
Ashish Maheshwari