Syndicate Bank — renewal of fixed deposit not updated

Address:Ranchi, Jharkhand, 834002

I am customer of your bank my ac no is [protected] in the name of shweta raj. Today at 1.30pm i had gone to branch office kishore ganj ranchi of syndicate bank for printing details of automactic renewal of fdr. When i told to one ladies staff for this purpose then she told to me that this is not possible because this fdr is not of our branch and she did not written details in fdr.
All bank are core banking, then why renewal details were not written on my frd.
Thanks
Shweta raj
[protected]
M-[protected]
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No sms facility is there in our account no [protected] still bank has debited Rs 15/- on 08/09/2019 09/09/2019...why...kindly give me explanation.
Hello Team

Today I made a IMPS transactions but it is in rejected status. But the amount has been deducted from my account.

Below is the reference number please check and do the needful
IMPS references number

[protected]

Please find the attached screenshot

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