Syndicate Bank — Unnecessary hurdles created due to non bothered attitude to open a current account

Address:

New Delhi, Delhi, 110010

I am an 21 year old customer of syndicate bank, wife and daughter of ex army servicemen. I, director of - computer graphics and design centre, awwa vocational institute new delhi - is holding a current account at agi bhavan branch, new delhi. My family (Father - maj v handa and husband - lt col deepak mehrotra and myself - vibha mehrotra)-also have savings account with syndicate banks of other branches since more than 30 years.

We have always had cordial relationship with all the previous managers. But now - due to absence of manger at the eauhbranch - an internal - retiring - employee has been given charge - who also recognizes me well.
I needed to open a current account of a partnership firm, (Just launched with my mother of 81 year old residing at bangalore).

On visiting the branch - no checklist was given to me to get the required papers ready to open the account - i myself asked and probed for the forms and other requirements (Knowing well that the banks make you run around in circles)

And sure enough - on making number of visits to bank (7 visits in 10-12 days)- either person is on leave - and end number of calls - which goes unanswered-on visiting every time - something or the other is pointed out as missing or to be produced.

Now that - somehow - when all papers are in place - yet another signature is pointed out - which is required of my mother (Stationed at bangalore) - on the application given by me (To show consent to operate the account by myself / either o[censored]s).
When i stated the delay and urgency of the account to be opened - at one point - i was told - they can open the account and i can get the application signed by my mother and submit it later within few days as much as courier would take.
But then on second thought - officiating manager again not only refused - he started doing other work - ignoring me sitting in front of me. Such humiliation.
Instead of suggesting via media /way out to problems - and move ahead and get the work done - it seems they are looking for reasons - for not getting the work done.
Now i am forced to open the said account with other bank - who will come to my house and open the said account - and give personalized attention to our banking needs.
The non bothered attitude is of staff extremly disappointing and leads to humiliation to a lady.
You are requested to kindly look into the matter and advice - what to do we customers do to deal with problems and people like these.
I only hope - my reaching out to your doesn't create problems for me with my other accounts with you.
My number - +91 [protected], mrs vibha mehrotra. W/o col deepak mehrotra.