Syska Gadget Secure — Not received claim amount from march 2016

Address:

Dahod, Gujarat, 389151

My mob. No. [protected] for insurance claim detail.
My mob was break in 2015 i was claim on same day after all process company person told pay money to service center your claim amount received in 45 days in your account. After sanction of claim, why this type of delay from company side and who is responsible for my money and intrest of the same.
I talked with customer care executive 3 times no satisfactory answer from them and not received money which invest by me due to your company. It kind request to solve this issue as quick as possible.