Syska Gadget Secure — not responding

I have called more then 10 times to the customer service center.
1. Your customer services are #... Absolutely disgusting.
2. Takes too much time to receive a call.
3. I have filled a complaint to replace my earphone h-15 since sep.
4. # didn't reacted for 1 month.
5. When i called them.. They said the earphone is in warranty and would be replaced.. But no one came. My complaint no. Is acs[protected].

Thanks,
Rohit nagar
[protected]