Syska Gadget Secure — warranty, repair, replacement.

Address:Gallexy Services (Ernakulam, KL) 2nd Floor, Erumbayil Complex, Chittoor Road, Opp. Hotel Kavitha International, Maharajah's Ground Junction, Cochin, Kerala, Ernakulam, Kerala

I bought a syska ht3052k cordless trimmer trimmer on 17th Oct 2018 from Flipkart the invoice number (FAAAE[protected]) and it has 2 years of warranty. One year online additional warranty. It suddenly got spoiled (Sound of burst) while in use. I called customer care and they asked me to proceed it to their services center. Which I did by traveling 40km from my home. But They are asking me to pay for changing the board while under warranty period for the manufacture defect form using low quality diode. They say that short circuit is not covered under warranty. But the board shorted do to the manufacture used bed quality diode. where is my fault, I wasn't charging products when device got spoiled. I was using it to trim my hair. i didn't do anything to the product to spoile it. It suddenly got spoiled while in use in my hand. What if it got fire or my face got burned. Only thanks to God nothing that sort heppent to me. Its a simple matter of faulty diode which was placed by the manufacture. During the manufacturing stage. I need product to be replaced..

Reference No: RVCCR1905GAX00004.

Complaint ID : RVSRN1905GAX00015 Regards: Gallexy Services (Ernakulam, KL) ERNAKULAM - Kerala
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