T. R. Sawhney Motors — Cheated by nexa tr sawhney automobiles by giving damaged and repaired vehicle as a new car

Address:

New Delhi, Delhi, 110027

Dear sir,

I am dinesh shokeen and i had a very horrifying incident with tr sawhney automobiles pvt. Ltd. I booked my pearl white ciaz alpha on 29th june 2017 and paid the full amount on 30th june 2017. They promised me to deliver the car on 3rd july 2017 but they did not fulfill their any of the commitment. They forced me to pay an extra amount of rs65000 for registration of my car but i refused to pay (My registration was supposed to be done on 30th june 2017 as promised by manager on the day i paid the full amount but they didn't get it till 3rd july2017 and then on 4th july 2017 there was hike in price of registration but it was not me who delayed the registration of my vehicle it was their fault and they wanted me to pay for that). Then they promised me to deliver my car on 5th july 2017 but they again break their commitment and didn't received my call for 2 days. Then on 7th july 2017 they finally receive my call and told me that my car was stuck in transit and promised me that my car will be delivered to me on 9th july 2017 at 11.00 am. Then on 9th july. I visited the dealership at 11.00 am as said by the senior relationship manager and then again they said that i have to wait till 5.30 pm for my car because its stuck somewhere in between their process. Around 5.00pm finally they gave me the car delivery. At showroom i noticed burr in my car left side rear fender paint and displaced fitment of bumper. I told them that its damaged. But they assured me that its not damaged its a normal burr. It occurs when they paint the car at maruti plant and told me that its not our fault its manufacturing defect from maruti suzuki and it can be easily fixed and told me to come after 1-2 days they will put some rubbing cream on it and it will be fixed. I agreed with their assurance and took the car with me at home. The very next day morning 10th july 2017 i went to local painters and dealerships and asked about that paint. They checked the car and told me that the car was damaged and then dealership repaired and repainted the whole part. I gave a call on nexa complaint helpline and filed a complaint againt dealership and got a complaint number (Nx[protected]) around 10am. After that i contacted the dealership and got a very rude reply. Their senior manager told me that now we have sold the car to you and now its not our problem. If you want any further process go to consumer court and please don't call us in future for this issue. Then i gave an application against dealership at nearby police station and went to the district court for further process. At court the official mechanical investigation officer checked the car and confirmed that the car is repaired and repainted from right side back fender. This was the worst experience i ever had with any dealership in my life. I never thought that such a reputed brand like maruti and its premium dealership nexa will give me such experience. The complaint which i filed at nexa helpline have given me no response. The officials at dealership are giving me life threats on call. (Mr. Hemant juneja, mr. Sawhney, mr. Bhardwaj, ms pooja, ms priya kapoor) the whole staff is extremly rude and instead of helping me they are giving me threats. Sir i am fed up with this routine from last 4 days. I am a middle class working man and i cannot face such people by my own. This is a total fraud case. These guys have taken 11 lakh rupees for a new car but what i got is a damaged old vehicle and harrasment and as a common man 11 lakh is a big deal for me. Ciaz was a dream car for me now they have spoiled my dream completely and my enthusiasm for my new car. I have lost all my hopes and have been harassed a lot from nexa staff members daily. I dont think that maruti suzuki will ever agree to such people who degrade their brand name like this. We are also proceeding for registration of criminal case against the authorities u/s 420/406/506/34 ipc and we also came to know now that these guys are habitual offender and like this way they have cheated many clients. It is also pertinent to mention here that at show room on 9th july when they delivered the said car, we noticed and objected regarding repair and repaint but they said it's maruti company default you come after one or two days we will do it clear. These facts can be checked from their cctv footage as we were indicating this fault and staff present at show room have touched the same part, which was damaged and repainted. Therefore you are also requested to take a strict action against these cheaters.

With the intimation as same will be helpful during trial of criminal case. Also check their record how many clients have made such type of complaints.

Car owner details

Dinesh kumar shokeen

Contact number - [protected]

Vehicle details

Ciaz alpha (Pearl white)

Chassis number - ma3fxeb1s00292361

Engine number - d13a-3092525

Vehicle number - dl10cj3690

Dealership details

Tr sawhney automobiles pvt. Ltd

D-10, ring road, rajouri garden, new delhi