T. R. Sawhney Motors — tr sawhney staff

Address:

rajouri garden, New Delhi, Delhi, 110027

Dear sir, we would like to put in your notice that we bought a maruti suzuki brezza car from your rajouri garden/vishal enclave showroom on 15 feb 2019, and your staff mr. Neeraj paharia(sales team leader) was looking after us as sales manager on behalf of your company who did not provided us the the car registration and other documents to us till now. Unfortunately, our car was stolen on 8th may 2019, and the insurance company is asking for the documents of the car like rc and others which is promised to be provided to us the next day or day after by your company executive but still not delivered to us. We complaint about this issue to the customer service head m.S isha and mr. Manish . When we talked to them it seems like they were not aware about all these problems faced by us and asked for 2 days to deliver all documents to us. But after 2 days there response was " we don't have answer to your query, you can contact to our gm for this" . After this we asked them that your gm did not visited our house to sell the car. It was your sales team and your customer care who approached us to buy a new car from them .
So now we request you to kindly check into the matter on urgent basis and provide us the resolution as soon as possible.
Thanking you .
Anil sethi
[protected]