[Resolved]  T24 Mobile — Non activation of duplicate SIM card

Address:

411038

Dear Sir, I am T24 customer from past 5 years. My no is [protected].I have replaced my SIM at BIG BAZAR Kothrud, PUNE ON 27.10 2015, as THE old sim was not fitted to new MOBILE Hand Set recently purchased . The representative after collecting the docements and photo issued the SIM Card and advised that the message would be received within 24 hours on the alternate Mobile No which I had provided .When I have called customer care today about non receipt of any message, their response was not only evasive but without any specific advise and shrinking the responsibility.When I personaly approched at BIG bazar today in the evening he told me that he has alreay forwarded the message to the concerned person to activate the duplicate SIM AND HIS RESPONSIBILITY IS OVER. When called, the customer representative was not ready to understand the fact. . It is more than 24 hours the SiM is not activated. Hope, you look into this matter and resolve it asap.