[Resolved] TalkCharge — Refund not received

Chiranjeet5

Address:

Gurgaon, Haryana, India

Hi,

I had bought rs 2000 croma gift voucher on 26.05.20 which i did not received. The money got deducted from my talk charge wallet however this was not refunded.

I wrote numerous emails and had chat with them. There is no initiative taken and always have been assured that this would get refunded.

If this does not get refunded to my talk charge wallet within next 2 days, i will go for higher escalations.

Talk charge registered email i'd: chiranjeetdey. [protected]@gmail.com
Contact no: [protected].
Transaction order id: tc[protected]

Thanks and regards,
Chiranjeet dey.

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Jun 12, 2020

Complaint marked as Resolved

I had been contacted by the team from the official talk charge number and have been assured that the money would get credited to my talk charge wallet very soon. I had also chat with them and had email conversation where the same thing was replied. This is a genuine company however the issue was that they were not able to provide any resolution time which is very important for an escalation plus they do not have any escalation matrix. Please note that you receive calls only from talk charge official number and please do not share your bank details with any one claiming to represent the company. After I post my complaint here I receive various calls from different numbers who asked my card details to transfer the money. I did not. The next day talk charge representative said that they were fraud callers as company will not ask for the card or bank details. Please be aware ! Today after 18 days the money got refunded to my wallet with message and email. I am happy to close this complaint. Thank you.

TalkCharge customer support has been notified about the posted complaint.

Jun 09, 2020

Updated by Chiranjeet5 I need the money urgently to my talk charge wallet.

Is it safe to provide the card details to them to transfer the money to my bank ? They were asking for the card details.

Jun 09, 2020

Updated by Chiranjeet5 Its about 9: 10 pm I received a call from a person from talk charge calling from [protected] had abused me for not giving the bank details.

Please take necessary steps against this company. You may forward me any more escalation matrix I would be happy to escalate.

Please make sure I get my money by tomorrow EOD.

I also want an apology email from this company with a strong feedback to be shared with this person.

Thanks

Jun 12, 2020

Updated by Chiranjeet5 I will be taking necessary action against the fraud calls I had received.